Lumatix

SERVICE HELPDESK & ENGINEERING MAINTENANCE SYSTEM

Is a web-based application to help in managing complaints and service / maintenance requests.

Handling Complaint with another complaint?
  1. Do you know accurately how many complaints and from which Tenant/Guest that are handled by Your team?
  2. Do you know in details how many requests already done, how many are still pending, and from which Tenant/Guest?
  3. Are you currently tracking Your team work-order / service request using paper or Excel?
  4. Are you able to quickly measure, view, analyze the performance of your team?
  5. Have you forgotten to perform a preventive or scheduled maintenance?

Features

  • Preventive Maintenance for Building Assets
  • Work Order Management
  • Utility Consumptions
  • Dashboard & Reporting

Functions

  • Define Building/Location structure
  • Define Asset
  • Performance / KPI
  • Print Work Order
  • Email & SMS notification/reminder

Benefits

  • Reduce risk and prevent equipment issues by automatically scheduling and tracking asset maintenance
  • Increase tenants / guests satisfaction through better work order tracking
  • Track trends and anomalies related to utility consumptions
  • Increase team efficiency by accessing information via mobile
  • Easier management and performance evaluation through on-demand reporting and KPIs.
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